Clubhouse Casino Terms

Welcome to Clubhouse Casino. These terms and conditions govern your use of our website and services. By creating an account at Clubhouse Casino, you confirm that you have read, understood and agree to be bound by this agreement in full. If you do not agree with any part of these terms, you must not use our services.

Our Operator and Licensing

Our casino is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission. Should a dispute arise that we cannot resolve directly, you may escalate the matter to EGIS, our independent Alternative Dispute Resolution provider, at [email protected]. Any arbitration proceedings take place in Costa Rica. Please note that Paysafe transactions on our platform are processed by Tronabriz Limited, our designated payment agent.

Eligibility and Account Registration

To open an account at Clubhouse Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We only allow one account per person, household, IP address and device. You must register using your real name, current address and accurate personal details. We require every deposit to originate from a payment account registered in your own name.

We do not accept players from a number of restricted territories, including Afghanistan, Belarus, Belgium, Brazil, China, Cuba, Iran, Iraq, Israel, Japan, the Netherlands, North Korea, Poland, Russia, Ukraine, the United Kingdom, the United States and several others listed in our full restricted countries policy. Players who breach this policy are not entitled to refunds or withdrawals. We also apply special restrictions in Sweden, where no bonuses or promotions are available, and in Finland, where the welcome package and no-deposit free spins do not apply except to VIP players.

VPN Use and Duplicate Accounts

Using a VPN or any similar tool to bypass our geographic restrictions is strictly prohibited and may result in confiscation of winnings. We treat accounts that share a residential address, household, IP address or device as duplicates. Where we identify duplicate accounts, we close them, cancel pending withdrawals and confiscate any winnings associated with them.

Deposits and Currencies

We accept EUR, USD, CAD, AUD, NZD, INR, NOK, RUB, PLN, JPY, KZT and a range of cryptocurrencies including BTC, BCH, ETH, LTC, DOGE and USDT. Our internal operating currency is EUR, and crypto transactions use the Coinbase Converter rate at the moment of the transaction; we do not offer currency conversion or fiat-to-crypto exchange. The minimum deposit is 20 EUR or the equivalent, and maximum limits vary by method, shown at the time of selection. All our deposit methods are free of charge and processed instantly. Every deposit must be wagered three times before it becomes eligible for withdrawal.

Withdrawals and Processing Times

Our minimum withdrawal amounts are 20 EUR / 20 USD / 30 CAD / 30 AUD / 30 NZD / 200 NOK / 1,700 INR, or the crypto equivalent. We process withdrawal requests within 72 hours of approval. Card withdrawals typically take 3-5 days, bank transfers take 3 business days, while e-wallets and Paysafecard are instant, and cryptocurrency payouts are near-instant. We apply withdrawal limits of 7,500 EUR/USD per rolling 7-day week and 15,000 EUR/USD per month. Progressive jackpot wins are always paid in full and do not count towards these limits.

We cap daily cumulative profit on casino games at 50,000 USD for regular players and VIP trial participants, and 100,000 USD for full VIP members. Any profit above these thresholds may be voided at our discretion. Winnings generated from no-deposit bonuses are capped at 50 EUR/USD (or the listed regional equivalent), and where no deposit has ever been made, the cap is 100 EUR/USD with a mandatory deposit required before any withdrawal is released.

Verification and KYC

Before releasing withdrawals, we require verification documents including a government-issued photo ID, proof of address no older than three months, and proof of your payment method. We may also conduct a phone call as part of our KYC procedure. If we cannot reach you by phone or e-mail within two weeks of your withdrawal request, we will lock your account and cancel the withdrawal. Players depositing in Bitcoin must complete ID verification before they are permitted to play.

Welcome Bonus and Promotions

At Clubhouse Casino, we offer a welcome package worth up to 5,000 AUD plus 200 free spins, split across three packages with matched percentages and free spins on Diamonds Power: Hold & Win, among other titles. The minimum qualifying deposit is 20 EUR or the equivalent, and the bonus validity period is 14 days from the moment it is credited to your account. Here at Clubhouse Casino, we cap the maximum win from any bonus at 1,000 EUR or the equivalent, unless specific bonus terms state otherwise.

Our bonuses are non-sticky, meaning real money is used first, followed by bonus funds; once bonus money is exhausted, the bonus itself is forfeited. We allow only one active bonus at a time, and deposit bonuses cannot be combined. One bonus is permitted per person, household, e-mail, IP address, device, card and payment account. We also offer a separate VIP welcome package and a crypto welcome package with matched bonuses up to 0.5 BTC.

Throughout the week, Clubhouse Casino runs additional promotions: Monday cashback on Games of the Month, Tuesday reload bonuses, Wednesday free spins on every deposit, Thursday tournaments, Friday refill bonuses, and weekend free spins for all members. We consider a bonus-to-deposit ratio above 50%, along with tactics such as maximum bets on high-variance slots or lowering stakes after a big win, to be bonus abuse, and we reserve the right to void related winnings.

Wagering Requirements and Contribution

We apply the following wagering contribution rates: slots contribute 100% (subject to a published exclusion list), table games, roulette and video poker contribute 25%, and live dealer games contribute 0% towards bonus wagering. Plinko games generally do not count, except BGaming's Plinko title. While any bonus is active, we enforce a maximum bet limit of 5 EUR/USD, or the listed regional equivalent, including doubled bets after a round and purchased bonus rounds.

Loyalty Program and VIP Tier

Our Clubhouse Points program spans 15 tiers from Member to Platinum+, plus an invite-only VIP tier above them. We award 1 point per 30 EUR wagered on slots and per 120 EUR wagered on live games, with bonus money counting at 50%. Each tier unlocks free spins, EUR rewards and weekly cashback rising from 3% up to 8%, plus a birthday bonus, capped at a maximum of 5,000 EUR cashback per week. Our VIP tier offers 8% weekly cashback with x5 wagering, a personal account manager and a dedicated VIP welcome package.

Game Providers and Fairness

We work with respected providers including NetEnt, Red Tiger, Yggdrasil, Playtech, Pragmatic Play, Play'n GO, Nolimit City and many more, alongside live dealer content from Ezugi and Playtech. We note that certain providers are restricted in specific jurisdictions - for example, NetEnt titles are barred across several European countries and blacklisted in others, while Amatic is restricted in Australia, Austria, Estonia, Greece and the United States.

Dormant Accounts

If your account remains inactive for 12 consecutive months without login or gameplay, we deduct a monthly dormancy fee of 20 EUR, or your entire remaining balance if it falls below that amount.

Customer Support

Our team is available via e-mail, our Help Centre and live chat 24/7, with a personal account manager available for qualifying players. We handle complaints internally in the first instance; if we cannot resolve your dispute, you may refer it to EGIS, our independent ADR provider, at [email protected]. For general enquiries, you may also reach us directly at help@theClubhouse Casino.com.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or operational practices. We encourage you to review this page periodically. Continued use of Clubhouse Casino following any changes constitutes your acceptance of the revised terms.