Clubhouse Privacy Policy

At Clubhouse Casino, we take your privacy seriously and we are committed to protecting the personal data you share with us when you register, deposit, play or simply browse our site. This Privacy Policy explains how we collect, use, store and protect your information, and what rights you have in relation to that data. By creating an account or using any part of our platform, including the mobile browser version, you agree to the practices described below.

Who We Are and What This Policy Covers

Clubhouse Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. This policy applies to all players who access clubhouse, clubhouse casino, or any regional version of our site, including players using the clubhouse casino login australia page and our other localised entry points.

Information We Collect

We collect several categories of information in order to provide our services, verify your identity, process payments and comply with our legal obligations:

• We gather registration data such as your name, date of birth, email address, phone number and country of residence when you create an account or use the clubhouse casino login process.
• We collect payment information, including card details, e-wallet identifiers or crypto wallet addresses, when you make a deposit or request a withdrawal through any of our supported methods.
• We record verification documents, including a government-issued photo ID, proof of address and proof of payment method, as required by our KYC procedures.
• We track your gaming activity, including deposits, wagers, bonus usage and withdrawal requests, to manage your account and improve our services.
• We automatically collect technical data such as your IP address, device type, browser version and session logs when you access the clubhouse casino app or our desktop site.
• We may record communications with our support team, including live chat transcripts and emails sent to help@theClubhouse Casino.com.

How We Use Your Information

We use the data we collect for a number of legitimate purposes connected to operating Clubhouse Casino safely and in line with our licence conditions:

• We use your information to verify your identity, age and location, and to confirm you are not accessing our services from a restricted jurisdiction.
• We process your payment data to handle deposits and withdrawals, including crypto transactions processed via CoinsPaid at the Coinbase Converter rate applicable at the time of the transaction.
• We use your activity data to apply wagering requirements, bonus terms, and the clubhouse casino bonus codes you may redeem, including the welcome package and reload offers.
• We analyse gameplay patterns to detect bonus abuse, fraud, duplicate accounts, or attempts to bypass restrictions using a VPN.
• We use contact details to send account notifications, security alerts, and, where you have opted in, promotional communications about our loyalty programme and VIP tiers.
• We retain records as required for anti-money-laundering compliance and for responding to regulatory or ADR enquiries raised through EGIS.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate casino clubhouse pages correctly, remember your session, and understand how visitors use clubhouse casino online. Cookies also help us recognise returning players, including those using the the clubhouse casino login australia shortcut, and allow us to tailor content for regional markets such as Australia, Canada, India, Norway, New Zealand and Arabic-speaking regions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share information with carefully selected third parties where necessary to run our business:

• We share payment data with processors such as Paysafe transactions handled by Tronabriz Limited, and with crypto processing partners such as CoinsPaid.
• We share relevant data with our affiliate programme, Full House Partners, strictly for tracking referrals and commission purposes, not for marketing to you directly.
• We disclose information to regulators, including the Tobique Gaming Commission, and to the ADR provider EGIS where a dispute requires independent review.
• We may share data with identity verification providers to complete KYC checks, including video verification where documents cannot be supplied in Latin or Cyrillic script.
• We may disclose information where required by law, court order, or to prevent fraud, money laundering or breaches of our terms.

Data Security

We implement technical and organisational measures designed to protect your data from unauthorised access, loss or misuse. Our systems encrypt sensitive payment information, and access to personal data within Clubhouse Casino is restricted to staff who need it to perform their duties. While we work hard to safeguard your information, no system is completely immune to risk, and we encourage you to use a strong password and keep your login credentials confidential, whether you access your account via the clubhouse casino app or the browser version.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to meet our legal, tax and regulatory obligations. If your account becomes dormant for 12 consecutive months without login or gameplay, we apply the fees described in our Terms and Conditions, but we continue to retain your data in accordance with applicable retention rules until it is no longer required.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We aim to honour these requests wherever legally possible:

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain processing activities, including marketing communications.
• You can withdraw consent for optional data uses at any time by contacting our support team.

To exercise any of these rights, please contact us at help@theClubhouse Casino.com. If you are not satisfied with our response, unresolved disputes can be escalated to our independent ADR provider, EGIS, at [email protected].

Restricted Jurisdictions and Age Requirements

We do not knowingly collect data from individuals in restricted territories or from anyone under the legal gambling age. Players attempting to access the clubhouse casino no deposit bonus or any other offer from a restricted country breach our policy and are not entitled to refunds or withdrawals. We reserve the right to request additional verification, including a phone call, as part of our KYC procedure before releasing any funds.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post the revised version on our site, and continued use of clubhouse casino australia, clubhouse casino app, or any other part of our platform after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via email at help@theClubhouse Casino.com or through our Help Centre, available 24/7. We are here to help you understand how your information is protected whenever you play at Clubhouse Casino.