Responsible Gaming at Clubhouse

Tools We Offer Our Players

Our Clubhouse platform gives you several ways to stay in control of your account and your spending. You can adjust these settings at any time by contacting our support team, and changes take effect as soon as they are confirmed.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits - restrict the amount you are willing to lose over a chosen period.
• Wager limits - cap the total stake you place across a given timeframe.
• Session reminders - receive notifications about how long you have been playing.
• Time-outs - take a short break from your account, typically from 24 hours up to several weeks.
• Self-exclusion - close your account for a longer, defined period or indefinitely.
• Reality checks - periodic pop-ups that remind you of elapsed time and net results during a session.

If you ever want to lower a limit, we action the request immediately. If you want to increase a limit or lift a restriction before it expires, we apply a cooling-off period before the change takes effect, giving you time to reconsider.

Self-Exclusion at Clubhouse Casino

Should you decide that a break from gambling is the right choice, our Clubhouse team can place a self-exclusion on your account. During this period, we will:

• Suspend your account so you cannot log in or deposit.
• Remove you from marketing emails, SMS messages and promotional offers.
• Prevent the opening of a new account under your name, address or other identifying details during the exclusion period.

We ask that you reach out to our support team directly if you wish to set up self-exclusion, as this cannot be reversed through automated account settings. We want this process to be straightforward, so our agents are available around the clock to help.

Recognising the Warning Signs

We encourage every player on our platform to check in with themselves regularly. Gambling can become a problem gradually, and recognising the early signs makes it easier to take action. Some common indicators include:

• Spending more money or time gambling than you originally planned.
• Chasing losses by increasing bets or depositing beyond your budget.
• Gambling to escape stress, sadness or other difficult emotions.
• Neglecting work, relationships or responsibilities because of gaming.
• Borrowing money or using funds meant for essentials to keep playing.
• Feeling irritable, anxious or defensive when asked about your gambling habits.

If any of this sounds familiar, we want you to know that help is available and that reaching out is nothing to be ashamed of. Our Clubhouse support team is ready to talk through your options, whether that means setting a limit, taking a time-out, or pointing you towards specialist organisations.

Keeping Underage Players Off Our Platform

Clubhouse Casino is intended strictly for players aged 18 and over, or the legal gambling age in their jurisdiction if that is higher. We verify the age and identity of every player through our know-your-customer process before withdrawals are released, and we reserve the right to request documentation at any stage of an account's lifetime.

We also recommend that parents and guardians use filtering software on shared devices to prevent minors from accessing gambling websites. Below are a few tools that can help:

• Net Nanny
• Gamblock
• CyberPatrol

Independent Support Organisations

While our team at The Clubhouse Casino is always available to discuss your account settings, we also recommend speaking with independent, specialist organisations that focus on gambling support. These services are free, confidential and staffed by trained professionals.

We at Clubhouse Casino also support the use of third-party exclusion schemes that let players block themselves from multiple gambling sites at once, which can be a useful additional layer of protection alongside the tools we offer directly.

Restricted Markets and Local Rules

Responsible gaming also means respecting the rules of the markets we operate in. We do not accept players from a number of restricted jurisdictions, and players who breach this policy forfeit any entitlement to withdrawals or refunds. We also apply country-specific restrictions on bonuses: for example, players from Sweden are not eligible for bonuses, promotions, VIP programmes or loyalty point exchanges, while Finnish players do not receive a welcome package or no-deposit free spins, with the exception of VIP players. These rules exist to keep our offering compliant and to protect players in markets with specific regulatory requirements.

How Our Deposit and Withdrawal Rules Support Safer Play

Several of our account and payment policies are designed with player protection in mind. Our minimum deposit is 20 EUR or the equivalent, and every deposit must be wagered three times before it can be withdrawn, which helps discourage impulsive deposit-and-withdraw cycles. We also apply withdrawal limits of 7,500 EUR/USD per rolling seven-day week and 15,000 EUR/USD per month, alongside a daily profit cap on casino games, so that cashflow through any single account stays within sensible boundaries. Progressive jackpot wins are always paid in full and sit outside these caps.

Our Clubhouse team also closely monitors bonus activity. A bonus-to-deposit ratio above 50% is treated as a sign of potential abuse, as is placing maximum bets on high-variance games purely to inflate a balance, or lowering stakes after a big win to shift into low-variance games. These checks are not about restricting fun - they are about keeping the platform fair and sustainable for everyone. Our Clubhouse bonus terms are designed with these same safeguards in mind.